How to review your portal orders and invoices

Use your supplier's portal to check what you ordered, what has shipped, and what has been invoiced. These records can appear at different times. Viewing an order does not change or cancel it.

Before you start

Sign in to the right portal account and open Orders (or My Orders). The page is headed Your Orders.

Follow an order through billing

1. Select View for the order. Compare its number, items, quantities, dates, and status with your original confirmation.
2. To see what has shipped, read the shipment details on the order when shown. They are for reference and are not links. If only part of the order shipped, ask the supplier about the remaining items when timing matters.
3. For billing, find Invoice Detail on the order and select the invoice number. Check the billed lines and amount against the goods or services you received. Invoices appear here once the supplier finalizes them.
4. Contact the supplier with the order or invoice number and the specific difference you found. Handle returns, credits, and payments through their separate processes.

If you don't see what you expect

• Invoice missing: The supplier may not have finalized it yet. Ask about its status before assuming the order was not billed.
• Order missing: Confirm that you signed in to the right account and check the original confirmation before ordering again.
• Edit and Confirm Order appear: The order is still a draft. Review and confirm it when ready.

Check Balance Owing on the invoice row. If it differs from your payment records, contact your supplier.