How to acknowledge a shipment in the customer portal

Use shipment acknowledgement to record the quantity you actually received from your supplier. Compare the shipment with the physical package first. Acknowledgement does not notify the supplier about a problem or authorize a return or credit; contact them separately about a discrepancy.

Before you start

Sign in to the correct customer portal account and open Order Shipments. Select View for the shipment. Review the package, tracking information if shown, product, order line, unit, and shipped quantity. Count what arrived and note damaged or missing goods.

Record what arrived

1. For each line, replace Quantity with what you actually received. It starts at the shipped amount. Use Notes to describe a shortage or damage.
2. Check every entry before submitting. You cannot change a line after acknowledging it. Select Acknowledge Qty Received for one line, or Acknowledge All Lines only after checking every unacknowledged line.
3. Confirm the acknowledgement, quantity, note, and date on the shipment. Already acknowledged lines are displayed without another acknowledgement action.
4. If a quantity differs, contact the supplier with the order and shipment reference. Keep packaging or carrier evidence for their review.

If you don't see what you expect

• Order Shipments missing: Your supplier may not offer this section in the portal.
• Shipment missing: Check your account and order. The supplier may not have recorded the shipment yet.