How to review a webstore sync error

A Firm Admin reviews webstore errors when an order, product, or payout has not reached its expected state. Find the affected record and cause before changing data or retrying an import.

Before you start

Open Integrations, choose the connected store, and select View Logs. Know the external order or item reference and roughly when the issue occurred.

Find and resolve the failure

1. Filter Logs by date or Log Type, then select Show only error logs. Read the surrounding lines. Check whether the external record already exists in Versa before retrying, to avoid a duplicate.
2. Identify the specific message and ask the catalog or store owner to correct invalid data or a missing product link. A temporary service error may resolve on a later synchronization.
3. For Amazon or Shopify, check Setting > Advanced > Manage Retry Orders. For WooCommerce, eBay, Faire, or Repzio, use Manage Retry Orders Queue on the store settings page. Check the failed reason and date. Eligible entries retry in later cycles. If an entry no longer needs importing, select it and choose Delete Selected Orders only after confirming the reason with the store owner.
4. After the next synchronization, inspect the logs and resulting Versa order or product. Check its lines and status before fulfillment or finance acts on it.

If you don't see what you expect

• Retry remains: Give support the store, external reference, time, and error message after correcting the underlying data.
• Connection succeeds but a record is absent: Check that this connector supports the record and direction you expect.
• No Manage Retry Orders option: No orders are waiting to retry.
• Thinking of removing product links: Keep them unless the store owner confirms a specific correction. Removing them as a routine retry step can lead to duplicate records.