Amazon Order Import

A Firm Admin checks an Amazon connection when an expected order has not appeared as a Versa sales order. Seller-fulfilled and Fulfillment by Amazon orders can follow different operational paths, so first confirm which party is responsible for shipping.

Before you start

Your company needs Amazon Integration, an active store connection, and a configured seller-SKU matching rule. Open the Amazon store under Integrations.

Check and download the order

1. Check the Amazon order number and status in Seller Central, then search Versa for the order. Do not request another download if it has already arrived.
2. If it is missing, review the connection, recent logs, and settings that may exclude it: Import Open Orders Only, Import FBA Orders Only, Import Shipped FBA Orders Only, and Do not sync orders purchased before date. Resolve a seller SKU with no matching Versa product or invalid order data before retrying.
3. Use Run Action > Download Orders for an appropriate on-demand import. Orders also arrive through scheduled synchronization. The action requests import; processing may continue afterward.
4. Open the resulting Versa sales order. Compare lines, customer and ship-to details, payment information, and fulfillment type with Amazon. Escalate differences before picking or invoicing.

Work with fulfillment and finance

The warehouse should ship only orders it is responsible for. Finance should review resulting invoices and payments separately. Product links do not control order-line matching; correct the configured identifier rule when a line is unmatched.

If you don't see what you expect

• Order still absent: Check store logs and the retry queue for the cause.
• Possible duplicate: Search by Amazon order number before creating or retrying a sales order.