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  • Official comment
    Sanjana Gujral

    A return merchandise authorization is created when a customer requests to send some purchased products back. Such products need to be received back into inventory. They will either be re-sold, scrapped, or repaired. You can create an RMA order in Versa Cloud ERP for this purpose. An RMA order is similar to a purchase order where you would enter the products to be returned,  the quantity, and the unit price(to be used in refunds if needed). When you refund an order in Shopify against an order item, if you choose to restock it, then yes. When versa downloads the refund, it will do an inventory adjustment.

    If you receive an RMA order, the inventory will be adjusted up too. So if you are doing the refunds in Shopify and issuing RMA for the product return, you need to make sure you do not check the restock option when doing the refund in Shopify.

    You can find RMA under: 

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